7-Day Return & RMA Policy (Defective & Wrong-Item Guarantee)

1. Eligible Reasons for Return (Strictly Limited)

To maintain factory-sealed OEM integrity and strict supply chain security (including Federal TAA / NDAA Section 889 compliance), Burhani Pro Tech accepts returns exclusively for the following two reasons:

• Defective or Dead-on-Arrival (DOA) Products: The item exhibits a verified manufacturer hardware defect upon arrival, fails initial power-on self-test (POST), or sustained concealed carrier transit damage.
• Wrong Product Shipped (Fulfillment Error): The physical product, Manufacturer Part Number (MPN), or SKU delivered to your facility does not match the item ordered on your Purchase Order or Order Confirmation.

2. Mandatory 1-Week (7 Calendar Day) Reporting Window

All claims for defective orders or wrong products shipped must be reported to our RMA Desk within 7 calendar days (1 week) of the carrier's confirmed delivery date. Upon receiving your delivery, please inspect all cartons, part numbers, and serial numbers promptly. After 7 calendar days from delivery, shipments are deemed accepted and any subsequent hardware issues are covered directly under the OEM manufacturer's standard hardware warranty.

3. Non-Returnable Orders & Exclusions

• Non-defective products, buyer's remorse, or excess inventory ordered in error by the customer.
• Claims submitted more than 7 calendar days (1 week) after carrier delivery.
• Electronic Software Downloads (ESD), cloud subscriptions, and activated license keys (Microsoft, VMware, Cisco, Fortinet, Red Hat) once provisioned.
• Products returned without an approved RMA number, missing original manufacturer serial labels, or damaged due to improper customer installation or misuse.

4. Resolution, Prepaid Return Shipping & Refund Timeline

• 100% Free Return Shipping: Once your RMA is approved, we email you a prepaid UPS/FedEx return label at zero cost to your organization.
• Priority Cross-Ship / Replacement: If you select replacement, a factory-new replacement unit is dispatched within 24–48 business hours of RMA verification.
• Full Refund or Net-30 Credit Memo: If you select a refund, 100% of the purchase price (including original shipping) is refunded to your original payment method or credited against your Federal/Commercial Net-30 invoice within 3–5 business days of return receipt.